Privacy policy

Last updated: November 3, 2026

This Privacy Policy explains how Marowen Ltd ("we", "us"), the operator of Kaye Morris, collects, uses, shares and protects your personal information when you visit our website or buy from us. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy laws including Quebec's Act respecting the protection of personal information in the private sector (Law 25), and the UK GDPR.

Information we collect

  • Order and account information: name, email address, phone number, shipping and billing address and order details.
  • Payment information: payments are processed securely by our payment providers. We never see or store your full card number.
  • Communications: messages you send us by email, phone or the contact form.
  • Device and usage information: IP address, browser and device type, pages viewed, products added to cart and how you arrived at our website, collected through cookies and similar technologies.

How we use your information

  • To process, ship and support your orders, including returns and refunds.
  • To answer your questions and provide customer service.
  • To send marketing emails or text messages only if you have given your consent, in line with Canada's Anti-Spam Legislation (CASL). You can unsubscribe at any time using the link in every message.
  • To prevent fraud, keep our website secure and meet our legal and tax obligations.
  • To measure and improve our website and advertising.

Cookies and similar technologies

We use the following cookies and tracking technologies:

  • Essential cookies (Shopify): needed for the store to work, for example to remember your cart, keep you signed in and complete checkout.
  • Analytics cookies (Google Analytics, Shopify Analytics): help us understand how visitors use our website so we can improve it.
  • Advertising cookies (Google Ads, Meta Pixel for Facebook and Instagram): measure the results of our ads and show relevant ads on other websites and apps.
  • Conversion tracking (TrackBee): helps us attribute orders to our marketing campaigns.

Where required, we ask for your consent before setting non-essential cookies. You can change your choice at any time through the cookie banner or your browser settings. Blocking some cookies may affect how the website works.

Sharing your information

We share personal information only with service providers that help us run our business: Shopify (our e-commerce platform), payment processors, fulfillment and shipping partners, email service providers, and analytics and advertising partners such as Google and Meta. They may only use your information to provide their services to us. We do not sell your personal information.

International transfers

Your information may be stored and processed outside Canada, including in the United States, the United Kingdom and the European Union. When it is, it may be accessible to authorities in those countries under their laws. We require our service providers to protect it.

How long we keep your information

We keep order information for as long as needed for our records and for tax and accounting purposes, and other information only as long as needed for the purposes described above.

Your rights

You can ask to access, correct or delete your personal information, withdraw your consent to marketing, or ask questions about how we handle your data by contacting us. We respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada or, in Quebec, the Commission d'accès à l'information.

Children

Our website is not intended for children under 16, and we do not knowingly collect their information.

Changes

We may update this policy from time to time. The latest version is always published on this page.

Contact and privacy officer

Questions about privacy can be sent to our privacy officer.

Kaye Morris is owned and operated by Marowen Ltd, a company registered in the United Kingdom.

Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Email: support@kayemorris.com
Phone: +31 6 48 68 92 57

Our customer service is available from Monday to Friday between 9:00 am and 5:00 pm (Local Time). We aim to respond to your inquiries within 24 hours.

You can also reach us through our contact page.

Related policies: Shipping Policy · Refund Policy · Privacy Policy · Payment Policy · Terms of Service