FAQ

Do you offer free shipping?

Yes. Standard shipping is free on every order within Canada.

How long does delivery take?

Orders are processed in 1-2 business days and shipping takes 9-10 business days, so the total delivery time is 10-12 business days (Monday to Friday). You receive a tracking link by email when your order ships.

Where do you ship?

We ship to all provinces and territories in Canada.

How do I track my order?

Use the tracking link in your shipping email or visit our Track Your Order page.

Can I cancel my order?

Yes, within 12 hours of placing it. Contact us as soon as possible. After 12 hours the order is in processing and can no longer be cancelled.

Can I return my order?

Yes, within 30 days of delivery. Items must be unworn, in original condition and with tags attached. Return shipping costs are always paid by the customer. See our Refund Policy.

What if my item is defective?

Contact us within 48 hours of delivery with your order number and photos, and we will offer you a suitable solution.

When will I receive my refund?

Approved refunds are issued to your original payment method within 7 business days after we receive and inspect your return.

Which payment methods do you accept?

We accept Visa, Mastercard, Maestro, Apple Pay, Google Pay and Shop Pay.

What currency are your prices in?

All prices are in Canadian dollars (CAD). Applicable sales taxes are shown at checkout.

How do I choose my size?

Check the size guide and the sizing notes on each product page. If you are unsure, contact us and we will help you choose.

How can I contact you?

Email: support@kayemorris.com
Phone: +31 6 48 68 92 57
Our customer service is available from Monday to Friday between 9:00 am and 5:00 pm (Local Time).